NJ TRANSIT, the largest statewide public transportation system in the United States, recently issued a request for information from companies that provide real-time transit communications systems.
“Like systems at many companies and agencies around the globe, NJ TRANSIT’s customer communication tools were developed over decades often as independent, disparate systems,” Kris Kolluri, NJ TRANSIT president and CEO, said. “This requires significant manual intervention across multiple systems to provide the most consistent, up-to-date information. Technology solutions exist today that make it possible for us to deliver consistently accurate, unified, real-time information to customers, regardless of the communication channel our customers rely on for information.”
The agency hopes to study available technologies with the goal of utilizing a unified customer communications platform that increases accuracy, efficiency, timeliness, and consistency of customer communications across the transit system.
The agency requests companies share information on commercially available platforms, custom-developed systems and innovative ways to integrate these systems using artificial intelligence and other tools. The technology must provide customers with a single source of accurate and timely information regarding train and bus status across multiple platforms.
The submission deadline is Sept. 17. The agency will award a contract for the creation of the new system next year.