The Massachusetts Bay Transportation Authority (MBTA) recently launched its Better Bus Project, which seeks to make improvements to the existing bus network through targeted capital investments, stakeholder partnerships, and operational changes.
The improvements are the result of riders’ feedback, and the MBTA’s Fiscal and Management Control Board adopted standards and goals in early 2017.
MBTA also will collect feedback and comments from all stakeholders during the project.
MBTA also will evaluate existing bus service, identify strengths and weaknesses, identify improvement opportunities, and develop, evaluate and implement improvements.
“Through the Better Bus Project, we’re incorporating data analytics and customer feedback into this review with the goal of making improvements that benefit the bus network, strengthen our economy, and overall, put the needs of our customers first,” Luis Manuel Ramírez, MBTA general manager, said. “Our ultimate goal is to improve service throughout the communities that depend on buses as their principal choice of mobility. This is the beginning of a continuous improvement plan, and we welcome the communities that we serve to play a central role in collaborating with the MBTA to improve bus service.”
The project runs through 2019.
MBTA serves nearly 450,000 people in 50 communities. It is holding a series of public meetings on the program between through June 7.