The Chicago Transit Authority (CTA) said it is seeking proposals that will enable it to proactively improve its fare payment system.
The transit agency said it is looking for new solutions through its Innovation Studio that will leverage lessons learned from other transit agencies in regard to faregates and fare entry features, while properly testing potential solutions in CTA’s unique environment. The Innovation Studio pilot will build upon the CTA’s recent work to improve the station experience and to enhance fare collection while taking into consideration updates to ADA faregates and ongoing efforts to upgrade to the Ventra system.
“Faregates are the front door to the CTA, and we want to ensure they are modern, accessible, and welcoming to all riders, while also promoting safety and deterring fare evasion,” CTA Acting President Nora Leerhsen said. “Through Innovation Studio, we can test new, innovative faregate technology in our unique transit environment. This is just the latest example of how our Innovation Studio has been able to leverage their unique role at CTA through piloting cutting edge solutions that improve the rider experience.”
The agency said it is seeking proposals to address the problem “How can CTA improve customer experience at rail stations by modernizing fare gates and fare entry technology to address aging infrastructure and further deter fare evasion in rail stations?”
CTA said its turnstiles have performed well in challenging rail station environments, but they are approaching the end of their design-life. The pilot would align various efforts underway to improve customer experiences by promoting a welcoming environment and enhancing security, officials said.
More information about the CTA Innovation Studio, including past challenge statements, is available at the CTA website.