Railroad company Norfolk Southern is revamping its customers’ online capabilities, with the announcement of a next-generation e-commerce tool meant to give customers access to online options.
AccessNS has a few goals: greater efficiency, timely information, and easier business operations. To do so, it has modernized its user interface and introduced widgets, granting customers access to personalized dashboards. The program can now track shipments through interactive maps, pull real-time information on deliveries and pickups, request both pricing and shipping orders, and manage shipment exceptions.
“We have redesigned AccessNS from the ground up, giving it a totally new look,” Fred Ehlers, vice president information technology and chief information officer, said. “Next-generation AccessNS is all about meeting the unique shipping needs of each customer. We want to provide our customers with timely and reliable data they need to satisfy the demands of their customers and grow their business. Our goal is to be the transportation industry leader in providing data the way customers want it.”
The company has also stated plans for further AccessNS updates over the coming months. For instance, they have also announced that they will be taking the program mobile for customers to use on their phones.