Three years after the deployment of BlipTrack passenger processing technology, the Cincinnati/Northern Kentucky International Airport (CVG) recently celebrated an award from Skytrax that named CVG as the best world airport serving between 5 and 10 million passengers per year.
First implemented in 2014, BlipTrack’s queue and flow technology utilizes live and empiric data to identify irregularities at Transportation Security Administration (TSA) checkpoints and allow agents to better allocate resources in order to improve the passenger experience.
One year after its deployment, CVG was able to cut passenger wait times at TSA checkpoints by one-third. According to a 2015 study conducted by Purdue University, standard wait times dropped by more than four minutes compared to 2011.
In the two years since the study, CVG gradually expanded BlipTrack to help streamline operations further while adding new features along the way including passenger-facing wait time monitors and updating CVG’s website interface to inform passengers of realistic queue line wait times in order to reduce potential travel anxiety.
“We have added a new feature that allows us to understand the pattern of how lanes are being utilized throughout the day. This helps us better understand TSA’s lane utilization on any given day,” Stephen Saunders, senior manager of terminal operations at CVG, said. “Our future goal is to pair this information with passenger show-up profiles and wait-time inputs to complete a story of how the checkpoint is operating as a whole, and help the TSA develop lane open/close plans based on predicted throughputs.”
According to the airport, it is working with BLIP Systems, the company that develops BlipTrack, to expand the solution to the outside of the terming and throughout the airport grounds in order to amplify the passenger experience.