U.S. Transportation Secretary Sean Duffy said the Federal Motor Carrier Safety Administration (FMCSA) has launched the first phase of the National Consumer Complaint Database (NCCDB) modernization.
The database modernization will improve navigation of the database while enhancing functionality to allow commercial drivers, motor carriers and consumers to report violations of Federal Motor Carrier Safety regulations. The online portal gives users the ability to report violations of safety, fraud and household goods moves. The update will also streamline the agency’s response process and expand reporting categories to include complaints against property brokers.
“This overdue tech upgrade is a win for drivers, carriers, and the driving public,” Duffy said. “The modernized database will make it easier to file complaints, access digital tools, and empower individuals to speak up about unsafe practices. With your support, we will continue to take bad actors of the roads to keep the American people safe.”
Phase one of the launch is part of the U.S. Department of Transportation’s Pro-Trucker Package, officials said, which focuses on improving working conditions for American truck drivers, as well as giving them tools for success.
Officials said the FMCSA will roll out more improvements in the months that follow, and that phase two of the modernization effort will include functionality and performance improvements. The database will also get a new name, officials said, in order to reflect the FMCSA’s commitment to making the database a modern, user-friendly tool for the motor carrier industry.