The Connecticut Department of Transportation (CTDOT) recently launched an initiative to develop a Customer Experience Action Plan for public transportation customers statewide.
The goals of the plan are to understand changing customer needs, expectations, and desires for the state’s transit system; define a vision for the future based on customer priorities; and create a plan that includes actions that can be taken to address customer priorities and make transit more comfortable, reliable, and efficient experience.
CTDOT plans to engage with transit customers, community partners, public transportation service providers, and stakeholders. The agency will use their feedback and input to inform the plan and outline future programs, policies, and investments that improve public transportation.
The first of many public events will be held today in Hartford. Events will continue into early autumn.
“We are at a pivotal moment in public transportation in Connecticut and across the nation. The pandemic has reinforced that public transportation is essential,” CTDOT Commissioner Joe Giulietti said. “Providing equitable access to high quality public transit is vital to the success of our communities and our state. This Customer Experience Action Plan ensures we are making customer-focused investments that will position us to meet needs of those we serve and create a better, more connected, reliable, and sustainable public transportation system.”