The Pennsylvania Department of Transportation (PennDOT) recently launched its updated Customer Care Center website to make it easier for residents to report concerns on state-maintained roadways.
Drivers will be able to provide optional photo uploads and will be able to map their current location to document a concern.
Concerns are divided into five categories: general questions and concerns; ongoing roadwork or projects; removing something from a roadway; road or bridge conditions; and traffic, signs or signals.
Drivers are asked to report county and municipality, street name, state route number, and familiar landmarks.
“We continually look for ways to use technology to improve our customers’ experience, and our new Customer Care Center makes it easier to share their concerns or feedback,” PennDOT Secretary Leslie S. Richards said. “The public reports help us in our roadway maintenance and safety responsibilities, and this modernization will ensure we get better information from our customers right from the start.”
The old website had nearly 45,000 concerns submitted for 2018 as of Sept. 30, More than 96 percent of the concerns were resolved. Emergency road repairs are the top priority.
Upgrades also include a mobile-friendly interface.
Concerns also can be reported via phone, although drivers are encouraged to call 911 for emergencies.