San Francisco Bay Area Rapid Transit District (BART) achieved a 94.4 percent passenger on-time performance rating for the first quarter of 2026, the highest quarterly rate since early 2014. It also reached the highest monthly passenger on-time performance rating, 81.2 percent, since August 2013 in March.
The agency’s Quarterly Performance Report shows 2026 also showed the agency’s lowest monthly delay count since late 2018 and the fewest train delays for any March since 2014, excluding 2020-2022 when service was reduced.
During the first quarter, ridership grew 15 percent year-over-year to 14.6 million trips while third-quarter customer satisfaction increased to 90 percent and customer complaints dropped nearly 26 percent.
BART attributes the gains on new trains, an emphasis on enhancing system cleanliness, and investments in initiatives and infrastructure that increase safety and enhance the customer experience.
“These big things aren’t just statistics; they are the foundation of our ridership recovery,” Ryan Rod, BART manager of operations reliability, said. “Because our riders are seeing a system that is cleaner, safer, and on time, they are coming back, proving that when we deliver on our promises, the region responds.”
Rod analyzes and develops BART’s quarterly performance reports and on-time performance data.